Nova Assistant
LLM-powered omnichannel customer support with knowledge-base answers and ticket hand-off.
Covering roller conveyors, belt conveyors, chain conveyors, and elevators. Custom solutions available.
Overview
Nova Assistant connects web, WeChat and email channels, answers from your private knowledge base and hands over to agents when needed.
Highlights
- Private knowledge base with cited answers
- Multi-turn dialogue and intent detection
- Human-in-the-loop and satisfaction analytics
